Terms of use

Your account

One account per person, with real details. Your coach needs to know who is turning up, and age- or sex-restricted sessions depend on the birthdate and sex you give us.

Keep your PIN to yourself. Sign-in links we email you work once and then stop working, and they expire — if a link has gone stale, just ask for a new one.

If the player is a child, a parent or guardian should create and run the account.

Booking and paying

Prices, session lengths, cancellation windows and how far ahead you have to book are set by each coach and each venue. You see theirs on their page, and last-minute slots stop being bookable once their cut-off passes.

Pay by PromptPay or bank transfer and you upload a slip. Your spot is held while the coach or venue checks it — the booking is confirmed once they approve it, not the moment you upload.

Choose cash and your spot is booked without prepaying; you pay your coach at the court. A coach can switch the cash option off for a player who books and then does not turn up.

A package tops up your PicklePro balance in your local currency. Each lesson is then paid out of that balance at its own price.

Money for lessons and courts goes to your coach or the venue. PicklePro does not hold it — we record it.

Rejected slips, and cancelling before a slip is checked

A slip is your claim that you transferred, not a payment we have seen. Until a human approves it, nothing here counts as paid. What happens after that is genuinely different for a coach’s lesson, a venue’s court and an event, so we spell out all three rather than give you one sentence that is only true of lessons.

Lessons. If your coach rejects the slip, that transfer does not count as paid, and your spot is released and goes back on sale — but only while the lesson is still waiting for payment and no other slip on it is still being checked. If the lesson had already ended some other way — cancelled by you, cancelled by your coach, the whole group cancelled, you taken off a group roster, marked a no-show, or already confirmed with a slip still in the queue — then rejecting the slip releases nothing, because there is no held spot left to release.

What comes back on a lesson, and what does not. When the spot is released, the PicklePro balance that lesson had used is put back — but not always, and not always for good. If part of that balance came from a transfer your coach has already rejected, that part is not returned to you at all: at best the same amount is struck off what you owe instead, and in a rare failure neither happens, so you get no balance back and owe no less. Balance that does come back can itself still be provisional, meaning a later rejection can take it away again. The transfer for this lesson does not come back in any form at all — not as balance, not to your bank — because it was never accepted. If the money really did leave your bank, send your coach the receipt: they are able to put it right, and we cannot make them.

Cancelling a lesson while your slip is still being checked. You can always cancel; we do not make you wait for your coach. With enough notice, we hand that transfer straight back as PicklePro balance — but it is not certainly yours until the slip is approved. If it is rejected, that balance is taken back and anything you had already spent from it becomes money you owe your coach. That happens whoever ended the lesson: you, your coach, a cancelled group, or a roster removal. One exception — if the slip was marked as already used to pay for something else, we do not treat it as money at all, so cancelling hands back none of it.

Venue courts. A venue rejecting a court slip does NOT free the court and does not send you anything. The booking stays in your name and goes back to unpaid, so you are expected to pay again — nothing tells you that, so check the booking yourself after you upload. If the venue had already given you venue credit for that booking, the rejection takes that credit back, and whatever you had already spent of it stays spent.

Cancelling a court while your slip has not been checked. You get nothing back automatically. The transfer is not lost, but it is stuck: it appears on a list at the venue, and only a manager can hand it to you as venue credit, by hand. If it does not appear, ask them.

Events and tournaments. Whatever you paid out of your PicklePro balance to enter always comes back to your balance if you withdraw, if the coach takes you off the roster, or if the event is called off. A transfer or cash on top of that comes back to your balance too, as long as your coach had already marked it as received. If they had not — the slip was still waiting, or the cash was never handed over — there is nothing for us to return, and you settle it with them directly.

One rule specific to events: while a slip for your entry fee is still waiting to be checked, you cannot withdraw yourself. The app refuses on purpose, so that money is not stranded — ask your coach, who can settle it and take you off. If an event is called off with slips still outstanding, your coach is shown the list and settles those by hand.

Cancelling

Give at least as much notice as your coach’s or venue’s cancellation window — 24 hours unless they say otherwise — and what you paid comes back as PicklePro balance for your next booking, rather than as money to your bank.

Cancel later than that, inside the last hours before the session, or do not show up, and they may keep it — they have paid for the court either way.

If a coach or venue cancels on you, you get back everything the app is able to return, and it never counts against you. "Everything the app is able to return" is not always everything you paid — the court and event paragraphs above say where it stops.

Playing fair

Do not upload a slip for a transfer that did not happen, and do not re-use one you have already used.

We check what we can, and it is less than you might assume. Lesson slips and coach package slips are read by an automated scan and, where a bank-verification key is configured, checked against the bank record. Court slips, event entry fees and venue package purchases are not bank-checked at all. Any check can come back "could not tell" — no key, a file we cannot read, a network failure — and when it does we let the upload through. Nothing is ever cancelled automatically: a coach or a staff member has to look and press Reject, and the alert telling them a slip arrived carries no verdict and can be switched off. So do not assume a bad slip will be caught. A slip we find was faked or re-used is grounds for suspending your account.

Do not sign other people up, scrape the site, or abuse coaches, venues or other players. We will suspend an account that does.

If you coach or run a venue

You are responsible for your own prices, your own tax, your own cancellation policy — and for turning up.

Use your students’ contact details to run your own sessions. Do not pass them to anyone else and do not sell them.

When you apply for a coach page we email you a sign-in link straight away. Open it within 48 hours to confirm your email and set your page up — after that the link is dead and you will need a new one.

What we promise, and what we do not

We work hard to keep PicklePro running and your data safe, but we cannot promise it never goes down, and we cannot referee what happens on court.

If a session goes wrong, talk to your coach or the venue first — it is their session. Then tell us, and we will help where we can.

Changes and law

The product keeps changing, so these terms will too. The date at the bottom tells you when they last did; carrying on using PicklePro means the current version applies.

These terms are governed by the law of the country PicklePro is operated from, and any dispute is dealt with in its courts. Local consumer-protection rules where you live still apply to you where they say they do.

Talk to a human

Anything here you do not agree with or do not understand: picklepro@easynow.life or use the contact form.